About this role
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Service Operations Manager
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Your role and responsibilities
In this role, you will coordinate on-site service activities and ensure they are carried out in accordance with ABB and customer requirements. On a daily basis, you will act as the primary point of contact for customers during the execution of service assignments. You will contribute your expertise by providing responsive service coordination and exceeding customer expectations.
You will be mainly accountable for:
- Planning and coordinate on-site service activities in compliance with legal regulations and contractual requirements.
- Monitoring the completion of service visits and ensure that all documentation and project records are completed in a timely manner.
- Reviewing and verify service reports for quality assurance purposes and identify any deviations.
- Planning and allocate resources, including Field Service Engineers, to maximize customer service performance and contractual compliance.
Qualifications for the role
- Strong knowledge of Salesforce Field Service (FSL) with hands-on experience in service coordination and dispatching.
- Proven experience in service planning, project management, and document control.
- Demonstrated expertise in technical operations involving low- and medium-voltage systems, including maintenance and servicing activities.
- Excellent organizational and planning skills, with strong attention to detail and a high level of reliability.
- Solid understanding of legal and regulatory requirements related to service delivery and project execution.
- Passion for customer service excellence and continuous process improvement.
- Fluent in German and English, both written and spoken.
Benefits
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Attractive compensation including bonus, 13th-month salary, and participation programs (ESAP).
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Career development through targeted training and development opportunities.
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REKA checks for leisure and travel.
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Company holidays between Christmas and New Year.
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Various discounts on sports equipment, electronics, and health & wellness offers.
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Contribution toward gym membership.
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More about us
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ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.
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The recruitment process is managed by Talent Partner Emma Aslani.
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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
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Ready to make an impact?
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Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.