Service Coordinator

Service Coordinator

Location: Philadelphia, PA (On-site)

Role Overview

This organization is seeking an organized and customer-focused Service Coordinator to support daily operations within a Clinical Engineering environment. This role serves as a key point of coordination between customers and technical teams. The selected candidate will manage incoming service requests, coordinate technician assignments, monitor open work orders, and maintain accurate system information to ensure seamless service delivery.

Key Responsibilities

• Enter new service requests and work orders into the appropriate tracking system.

• Review incoming tickets for completeness and route them to the appropriate technician, team, or vendor.

• Prioritize tickets and service requests based on established guidelines and operational needs.

• Assign and dispatch work orders, coordinating technician site visits and schedules.

• Monitor service queues and open work orders throughout the day to ensure timely resolution.

• Maintain accurate and up-to-date information within the tracking systems and Microsoft Outlook.

• Communicate with customers professionally regarding ticket status, scheduling, and equipment service updates.

• Collect service data and assist with preparing reports and administrative tracking.

• Assist with parts and equipment ordering along with other administrative activities.

• Provide support for departmental projects and general administrative coverage as needed.

• Required Qualifications

• Education: High school diploma or GED.

• Experience: Proven experience managing multiple tasks and priorities in a fast-paced environment.

• Technical

Skills

• Strong organizational, time-management, and professional communication skills, with the ability to maintain accurate records and work collaboratively with technical and administrative personnel.

• Preferred Qualifications

• Experience in service coordination, dispatch, scheduling, customer service, help desk, or administrative support.

• Familiarity with ticketing, workflow, queue-management, or service-management systems.

• Experience coordinating schedules using Microsoft Outlook or similar tools.

• Previous experience within healthcare, Clinical Engineering, biomedical equipment, or another technical service environment.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ances