About this role
Service Coordinator for Accelleron Nigeria
Drive customer satisfaction by delivering excellence in service job execution under consideration of resources (service engineers, spare parts, tools) Single point of contact for the customer during the execution of a service job. Schedules the job, responsible for the content of quotes.
Your responsibility:
Supports and manages 24 hours service availability / emergency duty
Coordinates and plans all service/repair jobs together with the customer (applying the DIVISION policies)
Coordinate the service job with the necessary resource, parts etc.
Handling of DIVISION internal service job assignments
Ensure the right technical specifications as per customer requirements
Ensure that services are carried according to Occupational, Health and Safety (OHS) and Quality requirements (working instructions)
Manage the service order process from quotation to invoicing
Manage the service execution process by using ATURB MOBILE for job planning and data recording incl. finalization
Ensuring data quality during service execution
Responsible for the financial performance of the order and customer satisfaction
Make sure that all necessary data has been registered in the ERP system (commercial issues)
Work closely with the Technical Advisor on technical issues (incl. warranty cases)
Coordinates/communicates with End User Sales regarding customer status
Give feedback regarding market intelligence to the relevant functions (e.g. business development, sales, etc.)
Execute maintenance agreements, OPAC, ...
Follow up on maintenance scheduler information
Responsible for continuous process improvement
Your background:
3–5 years of experience in customer service, service coordination, or service operations, preferably in an industrial or technical service environment.
Experience handling customer inquiries, preparing quotations, and managing service orders from purchase order (PO) to invoicing.
Strong knowledge of service spare parts coordination and order management.
Experience coordinating field service activities, including travel arrangements, scheduling, and service documentation.
Excellent customer communication and stakeholder management skills with a strong focus on timely responses.
Well-organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Proficiency in ERP systems (e.g., SAP) and Microsoft Office applications is preferred.
A technical background (Mechanical, Electrical, or Industrial Engineering) or experience supporting technical/service teams is an advantage.
Strong problem-solving skills, customer-centric mindset, and ability to work collaboratively with cross-functional teams.
Your benefits:
Housing Allowance
Transport allowance
Leave allowance
Health Insurance
We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.
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Job Family Group: Service