Service Coordinator
About this role
Ms. Source
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Job Description
Drive customer satisfaction by delivering excellence in service job execution under consideration of resources (service engineers, spare parts, tools) Single point of contact for the customer during the execution of a service job. Schedules the job, responsible for the content of quotes. Your responsibility: Supports and manages 24 hours service availability / emergency duty Coordinates and plans all service/repair jobs together with the customer (applying the DIVISION policies) Coordinate the service job with the necessary resource, parts etc. Handling of DIVISION internal service job assignments Ensure the right technical specifications as per customer requirements Ensure that services are carried according to Occupational, Health and Safety (OHS) and Quality requirements (working instructions)
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