About this role

Job title: Service Contracts Manager

Service Contracts Manager | Remote, USA

remote type

Remote

locations

Atlanta, Georgia

Bozeman, Montana

Charleston, South Carolina

Leawood, Kansas

Jacksonville, Florida

time type

Full time

posted on

Posted Today

job requisition id

2026-14127

The Service Contracts Manager is responsible for qualifying incoming Services contracts requests, creating, editing, and maintaining Statements of Work (SOWs) and related Services contracts, as well as serving as a subject matter expert for the SOW process. This Service Contracts Manager role autonomously drives the delivery of Services offerings to both internal and external clients by assisting with the development of SOWs, Service Orders (SOs), Change Orders, and Task Orders. The Service Contracts Manager is also responsible for driving quality assurance for any outgoing services opportunities and serves in a mentor-capacity to the Service Contracts Operations, Risk, & Execution (SCORE) team.

How you'll make an impact

Own the relationship with third party vendors; monitor and ensure quality product as it relates to any pricing deliverable needs
Demonstrate advanced proficiency with the SOW development processes and toolsets, and demonstrate flexibility with new procedures
Partner with and advise Optiv’s various stakeholders on services selling best practices
Remove obstacles impeding the team’s progress
Perform research to uncover issues and actively report insights to leadership to drive understanding and action; identify specific requirements (market, financial, legal, and partner) to adjust or create solutions that meet these business needs
Proficient in contracting and procurement best practices
Demonstrate advanced expertise in Optiv and vendor professional services
Regularly train and mentor others on the development and maintenance of SOWs, conformance to quality standards, and processes
Participate in process improvement initiatives and with leadership to enhance operating rhythms
Perform accurate and thoughtful SOW QA on a consistent basis
May assist in the design of documentation templates and processes
Provide mentorship and peer review
Work independently to develop efficient policies and procedures that are scalable to a growing organization
Ensure compliance to transaction regulations terms, including but not limited to price, acceptance, fee accruals, and payments
Review Contract Vehicle quotes for accuracy prior to services purchase
Coordinate with internal stakeholders to ensure all necessary documentation and reference information is stored in the CRM and supporting Client Project Repository
Compile contract information and direction for Legal to amend contracts as needed
Build relationships with alliance partnerships
Develop and retain industry knowledge to be used to identify expertise. Commitment to developing knowledge and experience
Manage Contract Vehicle databases and SharePoint sites with copies of contracts and eligible vendors
Act as liaison between internal and external contract stakeholders
Performs other duties as assigned
Complies with all policies and standards

What we're looking for

Bachelor's Degree in Communications, Business Administration, Supply Chain Management, Paralegal, Pre-Law required
7-10 years combined work experience.
2 - 4 years minimum in contracts, supply chain, procurement, supplier management, and/or asset management work
5 years professional work experience directly related.
4-7 years professional writing experience required
Experience in technical or information technologies industry preferred
Prior experience in Client Relationship Management software (CRM) required.
Knowledge of Salesforce.com, Microsoft Office Suite, SharePoint, Adobe, and DocuSign
Ability to work in a sales partnership setting
Occasional travel, on-site meetings/events
Occasional overtime
Excellent written and verbal English

What you can expect from Optiv

A company committed to our inclusive value through our Employee Resource Groups
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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About Us

We work alongside clients to manage cyber risk and equip them with perspectives and programs to accelerate business progress.

Our real-world experience, deep vertical expertise and diverse teams enable us to face any challenge with confidence. We put you at the center of our unmatched ecosystem of people, products, partners and programs to design and implement agile solutions. Our adaptive approach continually assesses risk in the context of cyber and broader objectives to secure today's business and fortify it for the future.

At Optiv, we manage cyber risk so you can secure your full potential.

Service Contracts Manager

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