Service Contracts - Audit/Publishing

Service Contracts - Audit/Publishing

Charleston, United States

req4646

Job Summary/Key Responsibilities: Checks the accuracy of the work performed by the Shared Service Center team which handles the data entry for the processing of the service contracts. Identifies, records, and corrects any errors found.

Reviews and uploads the service contract documents in the electronic platform and follows up with the signing parties.

• Audits the amendments and the service contract processing performed by the Shared Service Center team which handles the TMS data entry for contracts & rate appendix formatting.
• Ensures that all entries in TMS are accurate and up to date.
• Corrects the errors identified at various stages of checking and approval (e.g. mandatory charge omissions).
• Records and properly categorizes all errors corrected and identified.
• Requests the necessary signatures from Geneva HQ.
• Uploads the signature pages of the service contracts in the electronic signature platform.
• Follows up with customers to obtain the signatures. Responds to customers’ questions about using the electronic signature platform.
• Seeks input from internal departments (e.g. Trades) for specific customer complaints.
• Escalates unique or complex customer issues to the appropriate supervisor for resolution when necessary.
• Presence required on‑site 5 days per week
• Performs other duties, as necessary.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies:

• Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
• Attention to detail: Advanced
• Communication skills: Intermediate
• Dependability: Advanced
• Time management: Intermediate
• Proactivity: Fundamental
• Problem solving: Fundamental
• Prioritization: Intermediate
• Team player: Advanced
• English: Advanced
• Knowledge of MS Excel with the ability to learn new software

PHYSICAL DEMANDS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must be able to commute to the designated office location
• Presence required on‑site 5 days per week

WORK AUTHORIZATION

• Authorization to work in the U.S

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws

For more information, visit MSC Mediterranean Shipping Company.