About this role
Job title: Service Center Team Manager
About This Job
The Service Center Team Manager is responsible for leading, developing and securing a high performing team in line with the overall Service strategy and the Alfa Laval culture in
- Secure a strong QHSE culture within the Service Center organization.
- Comply with AL Corporate Governance, HSE policy and ensure local legal compliance.
- Drive ALPS process with the team (Alfa Laval continuous improvement program), 5S
- Lead and support the Service Centre team to deliver high quality service execution.
- Daily planning of workshop activities to ensure optimized utilization of resources and timely delivery.
- Responsible to ensure technical file and job execution documentation are implemented & maintained.
- Leading service centres (Douliu/Dafa) in the region and implement same standard best practices.
- Planning the training & development needs to maintain competence and prepare for needs.
- Ensure availability of resources & Manpower.
- Responsible for the SCE's utilization and P3S operational result including investments and monitor progress against the target setting.
- Lead the team even remotely giving the direction and ensuring that they are performing according with the service strategy with a strong customer orientated mindset.
- Manage change to meet new market demands.
- Leading change management to adapt to new market demands.
- Implement and monitor KPIs for the service centre.
Qualifications & Professional Competencies
- Fluent in English – Reading; Writing & Oral.
- Degree of Electrical & Mechanical Engineering or Chemical Engineering or equivalent experiences.
-
3 years of experiences of Management role with service experience.
- Experience of factory management/improvement, E.g., 5S.
Personal Attributes & Work Attitude
- Be a result driven leader.
- Be able to work under pressure.
- Be open and communicative.
- Have a strategic perspective.