About this role
About the job
Service Center Team Manager
Visakhapatnam
Full time
Join Alfa Laval Service Team as a Service Center Team Manager
Position Overview
As a Team Manager in our Service Center, you will be responsible for supervising, motivating, and guiding a team to deliver exceptional service. You will ensure that operational targets are achieved, foster a positive work environment, and drive continuous improvement in service delivery.
Key Responsibilities
-
Establish and maintain a strong HSE and quality culture within the team.
-
Manage and develop team capabilities to support the overall Service strategy.
-
Lead the team by providing clear direction and ensuring that employees perform with a strong customer-oriented mindset.
-
Develop, motivate, and coach direct reports while ensuring effective competence development.
-
Manage performance issues within the team appropriately and promptly.
-
Adapt the availability of internal resources quickly in response to customer demands.
-
Ensure that jobs are executed according to their priority in close cooperation with coordinators.
-
Implement continuous safety and efficiency improvements based on ALPS Board meetings, innovative processes, and new technologies.
-
Conduct employee reviews, including the timely update of competence profiles and skills matrices.
-
Foster a positive, inclusive, and high-performing team culture.
-
Drive and implement Kaizen, PRP, and Lean processes on the shop floor.
-
Qualifications and Experience
-
Diploma or B.Tech in Mechanical Engineering.
-
Minimum of 7 years of experience for Diploma holders or 5 years of experience for B.Tech graduates.
-
Relevant experience in team management, shop-floor management, and job planning.
-
Strong leadership, coaching, and people-management skills.
-
Excellent communication and interpersonal skills.
-
Strong customer-service orientation.
-
Good planning, prioritization, and problem-solving abilities.
-
Knowledge of HSE, quality systems, ALPS, 5S, Kaizen, PRP, and Lean processes is preferred.
Why should you apply:
-
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
-
An exciting place to build a global network with different nationalities. Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day,
-
Reporting to: Service Center Manager
-
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”