Service BDC Representative

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

• Proactively reach out to customers to schedule and confirm service appointments

• Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.

• Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs

• Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset

• Overcome objections and present the value of timely service and genuine Subaru care

• Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments

• Collaborate closely with Service Advisors and management to maximize daily shop capacity

• Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

• Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).

• Proven sales or negotiation ability with a track record of meeting or exceeding performance targets

• Exceptional communication, listening, and persuasion skills

• Strong organizational habits and attention to detail

• Energetic, upbeat, and professional attitude

• Ability to multi-task and adapt quickly in a fast-paced environment

• Dependable, polished, and driven to succeed

• Schedule

This role requires availability during the following days and hours:

• Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM.

• Saturdays: Must be available from 8:00 AM–5:00 PM on a rotating schedule.

• Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday.

• Compensation**

• This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

• Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

• Medical, Dental and Vision Plans

• Short and Long-Term Disability

• Paid Holidays & Paid Time Off

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Assistance Plan

• Paid Training

• Hiring Requirements

• 18 years or older required

• All potential employees must pass pre-employment testing including a background check and drug screen

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