Service Barista

Rimrock Banff - Service Barista

This role is about more than coffee, it’s about creating moments of connection. As a Service Barista, you blend technical skill with genuine hospitality, from crafting a perfect espresso to offering thoughtful recommendations that elevate a guest’s day. Calm, approachable, and attentive, you thrive in a steady rhythm where teamwork, detail, and service excellence are always on the menu.

Key Responsibilities

• Guest Service & Beverage Preparation
• • Prepare espresso-based drinks, teas and specialty beverages with exacting standards, every shot timed, every milk texture consistent, every latte art finished with pride.
• • Pour and present craft beer according to brand and quality standards, ensuring correct glassware, temperature, and head retention.
• • Change, move, and tap beer kegs safely and efficiently, following proper lifting techniques, sanitation procedures, and storage standards.
• • Welcome guests warmly and listen attentively, offering personalized recommendations (like suggesting the perfect pastry to pair with their cappuccino).
• • Share genuine local knowledge, from nearby hiking trails to dinner recommendations, adding a personal touch to each interaction.
• • Accurately process guest orders and payments through POS, balancing floats with precision and care.
• Food Preparation & Retail
• • Heat and serve light food items (sandwiches, pastries, salads) so they arrive at the table fresh, safe, and beautifully presented.
• • Monitor food quality and temperature, ensuring every item meets service standards.
• • Keep retail displays fully stocked and visually appealing, straightening merchandise and rotating items so everything looks inviting.
• • Maintain a spotless café: wiping counters, polishing equipment, and sanitizing work areas regularly to create a space that reflects luxury hospitality.

Qualifications

• What You Bring

• Previous barista experience required.

• Alberta ProServe certification required.

• Strong customer-service orientation with excellent communication skills.

• Ability to multitask in a steady-paced environment while maintaining calm accuracy.

• Competent in Micros POS and comfortable with cash handling.

• Knowledge of wines and spirits an asset.

• Physically capable of standing for long periods, operating espresso equipment, and lifting up to 22lbs.

• Bonus If You Bring

• Previous luxury hotel or café experience.

• A passion for local coffee culture and storytelling through food & beverage.

• An eagerness to mentor others and grow into supervisory responsibilities.

• Physical Demands

• Continuous standing and walking for long periods of time.

• Frequent lifting and carrying up to 11 lbs (5kg); occasional lifting and carrying up to 22lbs (10kg) including kegs.

• Regular use of espresso machines, grinders, ovens, and other small appliances.

• Frequent bending, reaching, and twisting; occasional kneeling or crouching.

• Ability to work in a fast-paced café environment with exposure to heat, noise, and cleaning chemicals.

• Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

• Additional Information

Job Perks & Benefits:

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.

• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.

• One complimentary buffet meal per shift in our staff cafeteria.

• We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, and we’ll work with you to ensure your needs are met.

• At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

• Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

• Be you. Be bold. Stay moved.