About this role
Job description
Role overview
We are seeking an experienced assurance leader to oversee service quality, operational compliance and performance improvement across multiple telecom domains.
Key responsibilities
- Lead assurance specialists and establish a consistent operational review framework.
- Verify compliance with service commitments, approved processes and operational controls.
- Challenge incomplete root-cause analyses and ineffective corrective actions.
- Consolidate assurance findings, assess service risks and escalate material gaps.
- Coordinate improvement plans with operations, engineering, field and delivery teams.
- Present assurance performance and outstanding risks to management.
Skills
Requirements
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Bachelor’s degree in Engineering, Telecommunications or Information Technology.
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Minimum 12 years of telecom operations or service assurance experience, including 4 years leading assurance or service-quality teams.
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Strong knowledge of incident, problem, change and service-level management.
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Experience conducting operational audits and managing corrective-action programs.
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ITIL certification required; quality-management or auditing certification preferred.
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Strong analytical judgment and stakeholder management skills.
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This job post has been translated by AI and may contain minor differences or errors.
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Preferred candidate
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Years of experience
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0 - 10 years
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Degree
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Bachelor's degree / higher diploma
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