Service Assistant (Chinese Speaking)

ACG_3934_JOB

JOB OVERVIEW

Our client is seeking a Service Assistant responsible for customer communication, service request coordination, process management, reporting, and administrative support for Renewable Energy and Site Power service operations.

The position serves as a key communication point between customers, partners, and internal technical teams to ensure efficient service delivery and customer satisfaction.

KEY RESPONSIBILITIES

• Receive and respond to customer calls, inquiries, and technical service requests through telephone, email, and other communication channels.

• Record, classify, and coordinate technical service requests with service engineers, ensuring timely follow-up and issue resolution.

• Communicate with customers, partners, and internal teams to provide service updates and coordinate related activities.

• Manage service processes, including request tracking, documentation, workflow coordination, and case closure.

• Prepare service reports, presentations, meeting materials, and other operational documents.

• Assist with the preparation of technical materials, spare parts coordination, and administrative tasks.

• Monitor service progress, follow up on outstanding issues, and support continuous improvements in service operations.

Requirements

• Education and Experience

• Bachelor's degree in Business Administration, Languages, Engineering, or related disciplines.

• Previous experience in customer service, service coordination, or administrative support is preferred.

• Knowledge of Solar PV, BESS, Site Power, or related electrical systems is considered an advantage.

• Professional Skills and Qualifications

• Good written and spoken communication skills in both Mandarin Chinese and English are required.

• Clear and professional speaking voice, accurate pronunciation, and excellent telephone communication skills.

• Strong customer communication, interpersonal, and coordination abilities.

• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and reporting tools.

• Good organizational skills, attention to detail, and the ability to handle multiple tasks effectively.

• Core Competencies

• Customer-oriented mindset with professional communication skills.

• Strong coordination, follow-up, and problem-solving capabilities.

• Good logical thinking, process management, and organizational abilities.

• Ability to work independently while collaborating effectively with technical teams.

• Strong sense of responsibility, accuracy, and commitment to confidentiality.