About this role
Job title: Service Assessment Specialist
About the Role The Service Assessment Specialist will coordinate and optimize Renewal by Andersen service appointments across Corporate and Affiliate locations, communicating directly with customers to ensure a high-quality experience and adherence to brand promises.
What You'll Do
- Diagnose and set qualified service appointments to achieve first-time through service metrics.
- Work directly with customers to resolve installation/service process issues within a measurable timeline to ensure a positive customer experience.
- Use service assessment methodologies and technology to validate complex services that require experienced technicians.
- Deliver world-class customer experience through soft skills and conflict resolution to reinforce Renewal’s Signature Service.
- Contribute to process improvement and ongoing program development.
- Develop and commercialize educational materials to foster self-sufficiency through The Link and RenewU for operations, installation, service, and administration teams.
- Collaborate with Field Ops Team to evaluate retail operation performance regarding Renewal retail agreements, policies, processes, standards related to installation, product quality, signature service and customer experience.
- Stay up-to-date on product, installation, and service procedures.
- Supervise a small to medium-sized team and perform other duties as assigned by the supervisor.
What We're Looking For
- College degree in business or related field, or equivalent combination of education and experience.
- Experience in field sales, customer service, technical writing/publication, process development, and training is helpful.
- Knowledge or experience with Renewal retail technology platforms preferred; understanding of current technology and department processes.
- Product, installation, and service application knowledge preferred.
- Demonstrated ability to overcome objections, negotiate positive outcomes, and present a positive image of the company.
- High emotional intelligence and active listening skills.
- Strong written and verbal communication and ability to build relationships at all levels.
- Alignment with Andersen Corporate Values and adherence to Andersen Code of Business Conduct.
Nice to Have
- Familiarity with corporate values and code of conduct.
Compensation & Benefits
- Salary and benefits not specified in the posting.