Service Advisor / Workshop Supervisor
About this role
Job title: Service Advisor / Workshop Supervisor
JOB SUMMARY
The Service Advisor / Workshop Supervisor will manage the customer service experience while overseeing day-to-day workshop activities. The role requires strong automotive knowledge, customer advisory skills and the ability to identify service needs, recommend repairs and maintenance, and convert these recommendations into workshop business.
KEY RESPONSIBILITIES
- Receive customers, understand vehicle complaints and conduct preliminary vehicle assessments.
- Advise customers on required repairs, servicing and preventive maintenance based on the vehicle’s condition and service history.
- Explain technical issues and recommended repairs clearly to customers and provide accurate service estimates.
- Follow up on quotations and recommendations to secure customer approval and increase service sales.
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