Service Advisor M/F

Job title: Service Advisor M/F

About the Role The Service Advisor helps ensure high-quality service delivery in the CFAO Mobility division by assisting customers, coordinating service work, and maintaining franchise standards. The role focuses on delivering great customer experiences while driving service sales and efficiency.

What You'll Do

• Comply with internal/ Group service standards and procedures for optimal performance levels.
• Communicate and respond to customer queries in person, via email or telephonically.
• Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
• Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
• Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
• Prepare and manage job cards and Technician notes with the required service details.
• Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
• Authorise the required parts to be ordered and follow up on outstanding parts on order.
• Provide thorough feedback to the customer regarding services done and/or outstanding.
• Contact existing and potential customers and sell additional services e.g. maintenance plans.
• Ensure that all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints quickly and effectively for optimal customer satisfaction.
• Build continuous positive customer experiences and relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Continuously maintain high levels of productivity.
• Any ad hoc admin/other responsibilities as and when required.

What We're Looking For

• Grade 12 qualification/equivalent.
• 3 - 5 years’ Dealership experience in a Service Advisor position.
• Computer literacy skills and competency to make use inhouse system.
• Clean criminal record.
• A valid unendorsed SA driver's license.
• Practical knowledge of: The product range/brand.
• Training on manufacturer’s range.
• Customer Legislation and Trade practices.
• Updated technical terminology and mechanical concepts.
• Proficient experience in: A corporate motor dealer group advantageous.
• The manufacturer’s range.
• Good verbal and written business communication in Afrikaans and English.
• A neat appearance, presentable and a positive, honest work ethic.
• Interpersonal interaction/relationship building with people at all levels.
• A considerate team-player.
• Understanding and addressing the clients' needs.
• Effective negotiation and persuasive influence.
• A good CSI records.
• A proven CE track record.
• A disciplined, deadline-driven work ethic and the ability to work under pressure.

Nice to Have

• Experience in a corporate motor dealer group is advantageous.

Compensation & Benefits

• Not specified