About this role
About the Role As a Service Advisor at Gerald Jones Auto Group, you will oversee drive lane flow, consult with customers on service needs, and document recommended services to ensure a smooth, positive customer experience. You will ensure efficient use of technicians' time and act as the primary liaison between customers and the service team. What You'll Do
- Oversee flow of Drive Lane and ensure customers receive prompt, courteous service.
- Consult with customers on service needs, recommendations, and applicable service specials.
- Document services recommended and/or declined and follow up on future service considerations.
- Keep customers informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to address concerns.
- Provide concierge support for all owner inquiries, whether by phone or in person.
- Build strong relationships with customers and ensure a positive service experience.
- Distribute work between technicians efficiently. What We're Looking For
- Minimum two years of successful experience in a dealership or other customer service position.
- Organized and friendly personality.
- Time management skills.
- Strong communication.
- Clean driving record.
- Willing to submit to background check and drug screen. Nice to Have
- Fantastic communication skills (and customer service mindset). Compensation & Benefits
- Medical, Vision, Disability and Dental Plans
- Prescription Drug Program
- 401k Plan with Company Match
- Paid Vacation, Paid Time Off, Paid Sick Days, Paid Holidays
- Employee Purchase Programs
- Paid Training & Professional Development
- Employee Discounts
- Employee Referral Program