Service Advisor
About this role
About the Role As a Service Advisor at Gerald Jones Auto Group, you will oversee drive lane flow, consult with customers on service needs, and document recommended services to ensure a smooth, positive customer experience. You will ensure efficient use of technicians' time and act as the primary liaison between customers and the service team. What You'll Do
- Oversee flow of Drive Lane and ensure customers receive prompt, courteous service.
- Consult with customers on service needs, recommendations, and applicable service specials.
- Document services recommended and/or declined and follow up on future service considerations.
- Keep customers informed on completion times, service expenses, and possible changes.
- Remain involved with delivery of vehicle to customer upon completion to address concerns.
- Provide concierge support for all owner inquiries, whether by phone or in person.
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