About this role
This role is for an experienced Services Account Manager at Microsoft in Hong Kong, China. You will accelerate your career growth by contributing to a high-performing team and developing, owning, and closing strategic opportunities that leverage AI and cutting-edge solutions to expand customer consumption.
Responsibilities
- Build and deepen executive relationships with key stakeholders and connect customer C-level and business leaders with Microsoft executives to strengthen strategic partnerships.
- Serve as the trusted advisor for business transformation, digitalization, and AI initiatives.
- Develop and execute multi-year account strategies that cover both Unified and ISD opportunities, and drive revenue, consumption, and customer success targets.
- Identify whitespace opportunities and expand Microsoft footprint across business units and geographies.
- Lead Unified renewal, expansion, and attach motions, positioning Unified as a strategic platform for customer success, operational resilience, security, and AI readiness.
- Coordinate cross-functional teams to maximize Unified penetration and growth.
- Identify and qualify large transformation opportunities in AI, data, cloud, security, modernization, and industry solutions; lead strategic technology discussions and shape high-impact consulting and delivery engagements; drive pipeline creation and conversion for large ISD pursuits.
- Lead virtual teams across CSU, STU, ATU, ISD Delivery, Customer Success, Partners, and Specialists; align resources, priorities, and executive sponsorship to accelerate business outcomes; build strong internal networks to ensure deal execution and customer success.
- Proactively identify customer satisfaction risks and remove blockers; coordinate recovery plans and executive engagement when issues arise; ensure long-term customer health and retention.
- Maintain deep understanding of Financial Services industry trends, regulations, and competitive landscape; articulate Microsoft’s value proposition across AI, cloud, security, data, and business applications; align Microsoft solutions with customer priorities and transformation goals.
Requirements
- Bachelor's Degree with 8+ years of sales experience in the information technology industry, including proven experience selling cloud solutions and driving complex enterprise sales engagements.
- At least 3 years of direct experience managing or selling to Financial Services Industry (FSI) customers, with understanding of banking, insurance, or capital markets environments.
- Fluent in English, Cantonese, and Mandarin.
- Preferred: Bachelor's Degree with 12+ years of sales experience in IT, including cloud solutions and complex enterprise engagements, and 5+ years of direct FSI experience.
- Preferred: Fluency in English, Cantonese, and Mandarin.