Server Operations Engineer II

Job title: Server Operations Engineer II

About the Role Support and operate a data center server environment, handling break-fix tickets, OS deployments, and onboarding. You will troubleshoot hardware, OS, and basic network issues, coordinate with vendors and field technicians, and maintain accurate asset and rack documentation. This role requires hands-on hardware troubleshooting in a data center and on-call coverage.

What You'll Do

• Monitor and work through a daily queue of break-fix and OS installation tickets, prioritizing by SLA and handling them first-in, first-out.
• Perform OS deployments and server onboarding, including automated installations via PXE boot.
• Remotely troubleshoot hardware, OS, and basic network issues using out-of-band tools like IPMI.
• Coordinate with vendors and on-site field technicians to resolve hardware failures, including part swaps and RMA submissions.
• Maintain accurate records in asset management, ticketing systems, and rack elevation documentation.
• Collect and verify asset inventory data for accuracy and compliance.
• Submit and track media destruction requests.
• Escalate complex or unresolved issues to senior SOEs and assist with triage documentation.
• Support policies, procedures, and operational documentation as needed.
• Participate in on-call rotation.

What We're Looking For

• Bachelor's degree or diploma in Computer Science, Electrical Engineering, or a related field or equivalent hands-on experience.
• Solid working knowledge of Linux, including command-line navigation, basic administration, and hardware fault diagnosis.
• Familiarity with server hardware components: CPUs, RAM, drives, NICs, RAID configurations, and how they interact.
• Experience with out-of-band/lights-out management tools (IPMI, iDRAC, HP iLO).
• Basic networking fundamentals MAC addresses, subnets, TCP/IP, routing tables.
• Ability to read and execute Shell/Bash scripts; Python familiarity is a plus.
• Strong communicator clear, concise written and verbal English.
• Comfortable handling multiple tickets and shifting priorities without losing track of details.
• Data center hands-on experience especially with physical hardware troubleshooting, not just cable management.

Nice to Have

• Experience with large-scale or remote OS deployments (PXE boot).
• Familiarity with vendor hardware from Supermicro, Dell EMC, HPE, Quanta, or Cisco UCS.
• Exposure to asset management or inventory tracking tools.
• Any scripting or automation experience (Python, Bash).

Compensation & Benefits

• Salary Range: $31.79 - $50.19 USD (Hourly).
• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements.