Senior Trust & Safety Investigator I

Senior Trust & Safety Investigator I

About the team

The Senior Investigator, Complex Investigations Unit (CIU) leads deep, structured investigations into high risk, high impact, and organizationally sensitive cases that exceed the scope of the standard Trust & Safety Investigations queue. These investigations include organized vehicle theft rings, proactive federal level criminal investigations, and federal level criminal incident cases referred from Critical Safety Response.

This role protects the platform, its users, and Turo’s brand through independent case ownership, law enforcement partnerships, and proactive intelligence work.

What you will do

• Own the end to end lifecycle of assigned CIU cases in case management tools, spanning exigent response, multi agency and organized ring investigations, and complex fraud cases, including evidence preservation, chain of custody documentation, law enforcement coordination, and case closure.
• Conduct proactive federal level investigations and maintain recurring intelligence sharing partnerships with federal and task force partners, including HSI, CBP, CHP, AZ DPS, and the Texas Task Force.
• Prepare data packages and Legal reviewed reporting to support ongoing intelligence sharing with law enforcement partners.
• Coordinate Mexico vehicle recovery operations, including GPS and VIN verification, NICB liaison, and Claims coordination.
• Respond to exigent events within the mandatory acknowledgement SLA, including outside standard business hours when required.
• Manage relationships with law enforcement and key stakeholders, including NICB, HSI, CBP, and multi agency task forces.
• Prepare certified business records declarations and sworn declarations for legal proceedings and provide court testimony as a percipient witness.
• Contribute to the ongoing development of CIU SOPs and operational infrastructure.

Your profile

• 7+ years of experience in fraud investigation, financial crime investigation, law enforcement, or a related investigative field.
• Strong working knowledge of federal level organized crime typologies, including mule and guest for hire schemes, closed loop host and guest collusion, synthetic identity fraud, account takeover, and staged host claims.
• Demonstrated investigative experience in evidence preservation, chain of custody practices, and law enforcement evidentiary standards.
• Proven ability to independently manage a portfolio of concurrent, high complexity investigations, including multi month operations running in parallel.
• Ability to respond to zero notice exigent events outside standard working hours and maintain readiness within a standby capacity model.
• Excellent written communication skills, including the ability to prepare investigative summaries, business records certifications, and sworn declarations suitable for legal and law enforcement proceedings.
• Strong analytical and problem solving skills with the ability to synthesize device, identity, financial, and behavioral data across multiple systems into a coherent investigative narrative.
• Ability to build and maintain professional working relationships with federal, state, and local law enforcement and industry partners.
• Sound judgment under time pressure, including the ability to recognize exigent circumstances and escalate appropriately.
• Demonstrates Turo’s operating principles through work product and day to day team interactions.

Bonus if you have

• Bachelor’s degree or equivalent practical experience.
• Experience liaising directly with federal law enforcement agencies such as HSI, CBP, FBI, or multi agency task forces.
• Experience testifying in legal proceedings or preparing evidence for court.
• Working knowledge of SQL or similar data query tools such as Redshift.
• Relevant professional certification such as Certified Fraud Examiner (CFE), Certified Payment Fraud Prevention Professional, or a comparable credential.

For this role, the target base salary range in Phoenix is $75,000 - $85,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

• We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

• Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

• About Turo

• Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

• Discover Turo at the App Store, and Google Play, and check out our blog, Field Notes.

• Read more about the Turo culture according to Turo CEO, Andre Haddad.

• Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

• Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable