Senior Training Specialist

About the Role Samsara's Customer & Partner Education team is seeking a Senior Technical Trainer focused on the Scale segment (Commercial and Mid-market). This remote role will help thousands of customers derive immediate value from our connected operations platform through one:many digital programs, live webinars, and cohort-based training sessions, across transportation, construction, field services, and other industries Samsara serves. What You'll Do

• Build, deliver and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido)
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices What We're Looking For
• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences
• Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it
• Self-directed and analytical. You can teach yourself new Nice to Have Compensation & Benefits