Senior Technical Writer

About the Role Senior Technical Writer at Xylem will be part of the Global Technical Communication Center of Excellence, responsible for developing world-class customer documentation (Hardware/Software) and managing content within a Component Content Management System (CCMS). You will collaborate with Project Coordinators and Subject Matter Experts (SMEs) globally to deliver clear, accurate, user-focused documentation such as Installation and Operation Instructions, Service Manuals, and other technical publications. What You'll Do

• Develop reusable, structured technical content aligned with Xylem’s authoring guidelines, information model, and style guide.
• Conduct task analysis (TA) and prepare annotated topic lists (ATL).
• Create and maintain Topics, Chaptermaps, Bookmaps, and metadata within the CCMS.
• Produce and maintain illustrations, graphics, and photo-realistic renderings.
• Ensure completion of review cycles and software-assisted checks for grammar, style, and terminology.
• Initiate translation requests and coordinate translation reviews.
• Communicate release updates to stakeholders via designated channels.
• Contribute to the development of the CCMS structure, templates, and information model.
• Participate in initiatives to enhance documentation quality, workflow efficiency, and content governance. What We're Looking For
• Education: Bachelor’s degree in engineering (Mechanical, Electronics, Aeronautical, Computer Science, or equivalent).
• Experience: 4–6 years of professional experience as a Technical Writer in an international, English-language environment.
• Core Skills: Excellent command of written and spoken English; strong analytical, organizational, and documentation skills; detail-oriented and dependable on meeting deadlines; effective communicator with global, cross-functional teams; familiarity with Simplified Technical English (STE) and style guides (Microsoft or Chicago Manual of Style); understanding of DDLC, SDLC, and Agile workflows; knowledge of single sourcing, metadata management, and conditional profiling.
• Technical Skills: Proficiency in DITA XML and CCMS platforms such as Astoria On-Demand or AEM; XML editors (Oxygen XML Editor or Arbortext Editor); Acrolinx; illustration tools (Adobe Illustrator, Photoshop, Creo Illustrate, Keyshot); JIRA and Confluence; understanding of content publishing pipelines and localization workflows; working knowledge of XML-based formats and related technologies (XQuery, metadata tagging).
• Assessment Process: Candidates will complete a writing and structuring test to demonstrate technical English and content organization skills; successful candidates will advance to subsequent interview rounds. Nice to Have
• Interest in GenAI and automation using Python or similar programming languages is desirable.