About this role
About the Role We’re looking for a Senior Technical Writer who treats documentation as a product, leveraging AI to scale content. You will own end-to-end documentation across multiple product areas, collaborate with Product, R&D, and Customer Success, and ship in rapid release cycles to drive customer adoption. What You'll Do
- Shape and scale best practices for technical communication across product domains.
- Leverage AI tools and automation to improve documentation workflows.
- Use data and user insights to improve content effectiveness.
- Own end-to-end documentation for multiple product domains (5–10 PMs) across 6-week release cycles.
- Create and maintain user guides, API docs, release notes, onboarding flows, and in-product microcopy.
- Identify opportunities to automate workflows and improve efficiency.
- Collaborate with Product, Engineering, and Customer Success to translate complex concepts into clear content.
- Contribute to documentation strategy, standards, and best practices.
- Drive quality through structured authoring, review processes, and alignment with product releases.
- Use analytics and user behavior insights to optimize content and UX. What We're Looking For
- 6+ years of experience as a Technical Writer in a B2B SaaS or enterprise software environment.
- Strong technical proficiency and ability to document complex systems.
- Hands-on experience using AI tools in documentation (content generation, editing, automation).
- Experience using analytics/user insights (e.g., Pendo).
- Strong command of structured authoring (Markdown/HTML/XML).
- Ability to work in fast-paced release cycles and evolving requirements.
- Proven ability to manage multiple stakeholders and parallel workstreams (multiple PMs).
- Excellent writing skills with the ability to translate complex concepts.
- Highly self-directed, collaborative, and able to work under pressure.
- Native or near-native English proficiency; Hebrew proficiency required. Nice to Have
- Familiarity with knowledge base platforms (Zendesk Guide).
- CSS/HTML.
- Experience in cybersecurity, data-driven products, and translation management. Compensation & Benefits
- Salary: Not disclosed
- Benefits: Not disclosed