About this role
Job title: Senior Technical Support Engineer
We are seeking a Senior Technical Support Engineer to resolve complex enterprise technical issues, perform deep root-cause analysis, build diagnostic tooling, and partner with Customer Success to support customers; this is a full-time remote role for candidates in the United States.
Responsibilities
- Resolve complex enterprise technical issues
- Conduct root-cause analysis
- Build diagnostic tools
- Support Customer Success teams
- Perform production debugging
- Participating in a rotating on-call schedule, including evenings and weekends
Requirements
- Strong backend engineering skills
- Proficiency in Python or Ruby
- Experience working with APIs
- Experience with databases
- Experience with data pipelines
- Cloud experience, with Google Cloud Platform (GCP) preferred
- Experience debugging production systems
- Excellent communication skills
Benefits and compensation:
- Salary range 160000 – 200000 per year
- Health insurance
- Equity
Other details provided in the posting:
- Contract type: Full-time
- Location: Remote, United States
- On-call: Rotating schedule including evenings and weekends