About this role
Project description
We are hiring a Sr. Technical Support Consultant – Trade Innovation who will provide support for Monitoring, batch and interface support, technical troubleshooting, deployments.
Responsibilities
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Technical support professional acts as the highest internal escalation level, solving the most complex, deep-rooted, and specialized technical problems that tiers 1 and 2 cannot fix.
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Advanced Troubleshooting: Analyze complex software bugs, network failures, and core infrastructure issues using deep system logs, debug data, and code-level analysis.
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Work directly with product developers, software engineers, and systems architects to report bugs, test patches, and deploy hotfixes.
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Testing and delivery
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Prepare test scenarios covering full transaction lifecycles (issue, amend, documents presentation, discrepancy, payment, settlement, expiry).
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Support SIT, coordinate UAT with operations users, and triage defects with the development and Finastra teams.
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Contribute to version upgrades, regression testing and production support on complex functional issues.
Skills
Must have
- 7-10 years of total IT experience
- Deep Expertise in Finastra Trade Innovation and Trade Finance Operations, deep Trade Innovation functional knowledge.
- Finastra Trade Innovation:
- At least 3 years of hands-on experience with Finastra Trade Innovation (TI Plus, TI Plus2 or Fusion Trade Innovation), ideally across two or more implementations or upgrades.
- Working knowledge of TI modules: Import and Export LCs, Standby LCs, guarantees (issued and received), Import and Export Collections, Shipping Guarantees, Trade Loans/Financing and Bills discounting.
- Trade finance domain:
- Strong grasp of the full lifecycle of documentary credits, guarantees, collections and trade financing products.
- Working knowledge of ICC rules: UCP 600, ISBP 821, URDG 758, ISP98, URC 522, URR 725, eUCP and Incoterms 2020.
- SWIFT Category 4 and 7 messages and MT798; awareness of trade digitisation (MLETR, electronic bills of lading).
- Knowledge of supply chain finance (payables, receivables, invoice financing) is an advantage.
- Technical Support Specialist ensure Monitoring, batch and interface support, technical troubleshooting, deployments.
Nice to have
NA
Other
Languages
English: C1 Advanced
Seniority
Senior
Remote
Remote India, India
Req. VR-125494
Other Vendor specific (Quantum, Coremont etc.)
BCM Industry