Senior Technical Support Analyst
About this role
Senior Technical Support Analyst
We are looking for a Senior Technical Support Analyst to join our team in Gothenburg.
The Senior Technical Support Analyst provides advanced Level 2/3 IT support across the enterprise, acting as an escalation point for complex technical issues. Ensures end users have reliable workplace technology, supports hardware/software deployments, drives service improvements, and mentors less experienced team members.
Key Responsibilities
- Provide advanced second and third level support for desktop, hardware, software, operating system, and network connectivity issues.
- Act as a technical escalation point, troubleshooting complex incidents and driving issues through to resolution.
- Support hardware lifecycle activities, including installation, upgrades, replacements, imaging, and asset management.
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