Log in
All jobs
IS

Senior Technical Support Analyst

Indus Systems & Services
Mumbai, Maharashtra, India Posted Oct 21, 2026
Full-time

About this role

Responsibilities

  • ​

  • Handling IT-related activities at Patalganga

  • Overall responsibility for all GxP-related IT activities at the Patalganga location.

  • Implementation of standard operating procedures as per current Good Manufacturing Practice (cGMP) guidelines issued by Quality Assurance.

  • Maintain Chromeleon and non-Chromeleon application servers as per infrastructure policies.

  • Ensure implementation of and adherence to applicable SOPs.

  • Maintain IT documentation as per cGMP requirements.

  • Ensure compliance with audit observations.

  • Implement and review desktop policies on all respective GxP systems.

  • Provide technical support to vendors during new installations or IT infrastructure troubleshooting.

  • Evaluate user requirements and ensure adequate capacity to meet requirements on time.

  • Prepare, review, and execute qualification and validation documents related to Information Technology.

  • Impart training to engineers on cGMP and IT principles.

  • Coordinate with the corporate IT team for remote software and web applications.

  • Provide laboratory IT support and resolve IT-related issues.

  • Review SCOM alert mechanisms for IT infrastructure.

  • Coordinate with team members to troubleshoot IT-related problems.

  • Handle any other responsibilities or assignments allocated by the Department Head.

  • Provide technical support to the Unit II team.

  • Review OT and DCS vCenter on a daily basis.

  • Review the EBR application and provide support to the production team.

  • Provide support for OT firewall rule creation.

  • Provide OT network support.

  • Perform workstation, server, and tablet PC qualification.

  • Handle terminal creation, weighing balance configuration, and printer configuration in the PAS-X application.

  • Provide Hyper-V infrastructure support for the Wi-Fi controller in Unit II.

  • Configure Android tablets for the SAP PPM application.

  • Create and configure servers in vCenter and Hyper-V.

  • Handle the Fortinet Secure Remote Access Proof of Concept (POC) project.

Your next opportunity starts here

Prepare, apply, track, interview and get hired — all from one platform, with AI in your corner.

Download app

Or sponsor Premium for someone who's job hunting →