Senior Technical Services Specialist

Senior Technical Services Specialist

Job Description

• Provides technical services to clients directly and/or through coordination with internal teams and ensures Technical Program/Project Requirements are clearly scoped, documented, communicated, and updated throughout the organization.
• Collaborates with Commercial and Operations teams to support the technical needs of specific clients or product categories.
• Prepares technical evaluations, test procedures and SOPs and other laboratory instructions related to regulatory and client-specific technical requirements.
• Leads the development and continuous improvement of departmental processes, procedures and Key Performance Indicators (KPIs) and coaches and/or trains others to improve general team performance.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

Qualifications

• MINIMUM KNOWLEDGE PREFERRED.

• University Degree (equivalent to a Bachelors degree) from an accredited program in related field, generally plus six years related work experience.

• MINIMUM SKILLS PREFERRED.

• Strong technical understanding of the applicable industry codes, regulations, standards, service/product lines and target markets; demonstrated history of strong technical judgment.

• Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.

• MINIMUM ABILITIES PREFERRED.

• Demonstrated ability to facilitate customer meetings, negotiate and influence outcomes.

• Ability to manage people and/or complex projects.

• Ability to identify and manage priorities as demonstrated by the ability to establish, track and meet schedules for multiple projects while maintaining high quality and exceptional customer service.

• Ability to work virtually, in a multicultural, global environment.

• About Us

• A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

• About the Team

• From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.