Senior Technical Program Manager - Trust & Safety

About the Role

As a Senior Technical Program Manager in Tinder's Trust & Safety organization, you will partner with Product, Engineering, Design, and Analytics, as well as cross-functional stakeholders from Ops, Policy, and Legal to build and scale the infrastructure that keeps Tinder safe and welcoming. This role balances strategic planning with hands-on execution in a fast-paced environment to protect our members from bad actors, harassment, and fraud.

What You'll Do

• Support end-to-end delivery for critical initiatives across safety product development, account integrity and identity, anti-abuse detection and mitigation, and moderation operations.

• Own operational structure and hygiene by establishing consistent standards for tracking product roadmap initiatives, investigation findings, mitigation tasks, and infrastructure adjustments.

• Partner with analysts, PMs, and engineers to coordinate the end-to-end lifecycle of abuse investigations—from initial detection through investigation, mitigation, and follow-ups—maintaining organizational visibility into progress and status.

• Identify and coordinate inter-team dependencies while driving launch readiness and rollouts. You will own strategic alignment with key team members, including creating plans, managing risks, and refining communication models to ensure successful delivery.

• Build and implement frameworks that drive operational excellence, systematically closing gaps and strengthening operational rhythms through subtle, high-impact refinements that don’t disrupt the team’s high-velocity culture.

• What We're Looking For

• 6+ years of experience in Technical Program Management, preferably within Trust & Safety, Integrity, or Security domains.

• Hands-on experience with high-scale backend systems, distributed architectures, and managing complex technical dependencies.

• Proven ability to seamlessly integrate into existing team workflows, building trust through collaboration.

• Demonstrated success in cultivating strong cross-functional relationships and influencing outcomes in fast-paced, ambiguous environments, driven by thoughtfulness, an entrepreneurial mindset, and persistent execution.

• Expert-level proficiency in managing cross-functional projects using Jira.

• The ability to synthesize complex technical risks and architecture decisions into actionable insights for less-technical stakeholders.

• Deep experience creating delivery plans (including identifying trade-offs and managing risks), dependency maps, and release plans.

• Expertise in agile methodologies and a deep understanding of software development best practices.

• Nice to Have

• B.S. or M.S. in Computer Science, Engineering, or a related technical field.

• Deep understanding of safety reporting, messaging, and account verification workflows in a mobile-first environment.

• Familiarity with maintaining SLAs for mission-critical safety services.

• Understanding of system design and the ability to meaningfully contribute to technical discussions.

• Deep understanding of collaboration management tools such as Jira, Confluence, Google Suite, and Figma.

• Experience leveraging AI-powered tools to automate routine program management tasks, improve documentation quality, and accelerate cross-functional communication.

• Compensation & Benefits

• Salary: USD 160,000 - 175,000 per year

• Flexible vacation; 10 sick days; time off to volunteer; charitable donations matched up to $15,000 annually

• Comprehensive health, vision, and dental coverage; 100% 401(k) employer match up to 10%; ESPP

• 100% paid parental leave (including for non-birthing parents) and family forming benefits

• Mentorship via MentorMatch; access to 6,000+ online courses through Udemy; annual $3,000 stipend for professional development

• Mental health support via Modern Health; concierge medical membership; pet insurance; fitness membership subsidy; commuter subsidy

• Free Tinder Platinum subscription