About this role
Job title: Senior Technical Consultant – ServiceNow
About the Role Senior Technical Consultant – ServiceNow responsible for delivering scalable ServiceNow solutions for client engagements, leveraging hands-on expertise across ITSM, Service Portal, and ITOM (Discovery, CMDB, HAM). You’ll translate client requirements into actionable user stories, lead workshops, and mentor junior developers in an Agile environment.
What You'll Do
- Understand client requirements and translate them into user stories and tasks for the development team.
- Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM (Discovery, CMDB).
- Conduct workshops and demos for stakeholders and end users.
- Collaborate with internal teams and clients to ensure high-quality delivery.
- Lead in crafting, enhancing, and delivering scalable ServiceNow solutions.
- Participate in client meetings to capture needs and convert them into clear development activities.
- Perform integration work and build custom Service Portals, including REST, SOAP, and MID Server integrations.
- Perform ongoing Discovery and CMDB maintenance.
- Develop, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, and Client Scripts.
- Collaborate with cross-functional teams, mentoring junior developers when needed.
- Work in Agile environments with active sprint participation and backlog grooming.
What We're Looking For
- At least 7 years of hands-on experience with the ServiceNow platform.
- Strong communication skills and a proven track record of successful customer interactions and project deliveries.
- Deep understanding of ITSM, Service Portal, Integrations, and ITOM modules (Discovery, CMDB, HAM).
- Experience developing and maintaining Integrations (REST, SOAP, MID Server).
- Ability to work in Agile environments and mentor others.
Compensation & Benefits
- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
- Paid time off and company holidays, along with additional leave benefits as per policy.
- Flexible work arrangements, supporting work-life balance.
- Learning and development opportunities to support continuous growth and upskilling.
- Employee wellness initiatives and programs focused on physical and mental well-being.
- Retirement and statutory benefits in line with India regulations.
- Inclusive and people-first culture, with a strong focus on collaboration and ownership.