Senior Technical Account Manager (TAM)

Job title: Senior Technical Account Manager (TAM)

About the Role We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, you will be the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales. This is a billable, customer-funded role with a portfolio of up to eight concurrent accounts; you will not be on-call, you will not write production code, and you will not carry a sales quota.

What You'll Do

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts; you are the customer's named technical owner, co-own with the Account Executive, with clear domain boundaries (technical vs commercial) and a defined cadence: weekly 30-minute check-ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop.
• Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call; you drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. Commit to responding within 4 business hours to any P1/P2 escalation routed to you.
• Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business.
• Scope and orchestrate Vercel’s broader engagement on your accounts. When hands-on engineering is needed, you scope and hand off to a Forward Deployed Engineer; for audits, to Professional Services. You coordinate, track, and capture outcomes, weaving them into the longer-term technical roadmap.
• Operate as the customer's voice inside Vercel. Translate customer needs into signal for Product, Engineering, and Support, and hold internal teams accountable to customer commitments.
• Carry primary accountability for renewal of the TAM engagement on each account. The Senior TAM SKU is renewed annually and you will be measured against a 90%+ TAM SKU renewal rate.

What We're Looking For

• Proven experience owning post-sales technical relationships for enterprise customers and coordinating with Account Executives and cross-functional teams (Support, Product, Engineering).
• Strong capabilities in incident management, post-mortems, and driving architectural guidance and risk mapping.
• Ability to scope and orchestrate engagements (e.g., Forward Deployed Engineers, Professional Services) and to translate product evolution into customer opportunities.
• Excellent communication and stakeholder-management skills, with the ability to influence without direct authority.
• You will not be on-call, you will not write production code, and you will not carry a sales quota.

Nice to Have

• Experience with Vercel, Next.js, or similar platforms; experience in Forward Deployed Engineering or Professional Services.
• Background in enterprise software, cloud infrastructure, or cost optimization.
• Familiarity with translating product feedback into customer-focused outcomes.

Compensation & Benefits

• Not disclosed.