Senior Systems Administrator/Operations Support Specialist

RQ11514 - Senior Systems Administrator/Operations Support Specialist

Contract: 6+ Months(140 Business Days)

Security Level: CRJMC

Location: 5 days Onsite at Toronto

Must Have: Siebel Systems Admin

• Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
• Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and environment maintenance.
• Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
• Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
• Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
• Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
• Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
• Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
• Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

Nice to have:

• Prior OPS or Public sector experience.

Responsibilities

• Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations.

• Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

• Upkeep, configure, install and support the clients' network and coordinate the various systems.

• General Skills

• Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations

• Experience with one or more operating systems Experience with one or more hardware platforms

• Experience with information retrieval packages Experience with one or more communications protocols

• Experience with middleware and gateways (i.e. Siebel CRM, Oracle databases, ADOBE LiveCycle)

• Experience with integration technologies such as RESTAPI

• Experience with scripting such as Python, Powershell, Batch

• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills

• A team player with a track record for meeting deadlines

• Desirable Skills Experience with distributed and networked systems Awareness of emerging IT trends

• Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

• AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

• Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set.

• INCORPORATED RATE RANGE (7.25 billable hours per day)

• 64.28/hr - 68.90/hr Inc.

• T4 RATE RANGE (7.25 billable hours per day)

• 51.42/hr - 55.12/hr T4