Senior Surveyor

Senior Surveyor

Team: London Office Buildings Who Does This Role Report Into? Associate Director - Surveying

Role Summary / Purpose and Scope The Senior Surveyor has day to day responsibility to manage and take full ownership of a given number of properties. The candidate should also understand commercial property management and its application, be organised/have a methodical approach to work, be presentable and client facing, possess an ability and desire to exceed client expectations and possess strong “attention to detail” skills. They are responsible for all day to day running and reporting on a property or Client, including all aspects for service delivery, occupier liaison, service charge management and oversee compliance.

This role will be based from London Bridge City two days per week.

Skills, Knowledge and Values

Skills (People & Technical)

Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the Property Management Agreement Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Assist and complete various client and management reports as well as presenting said reports including Monthly, Quarterly and Management or ad hoc adhering to any legislative requirements including sustainability and health and safety Support the preparation service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants Manage a team aligned with the MAPP Values Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team Lead in the management of Property Management and Additional Fee Income in partnership with the Client Leads

Values & Behaviour

• Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

• 3 years experience of working in a similar role
• MRICs Desirable Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

Salary Range (Based on Experience) £45,000 - £55,000 per annum, depending on experience.