Senior Support Lead - IT Operations Others, Wellington
About this role
About the Role As a Lab IT & Automation IT Administrator, you will provide hands-on end-user support, administration and issue resolution for GxP-controlled laboratory and shopfloor equipment, servers, desktops and software. You will manage day-to-day client communication and relationships related to current and upcoming projects, and troubleshoot complex technical issues across software, OS, hardware, networks and lab systems. What You'll Do
- Act as a point of escalation for complex and high-priority customer issues, using advanced problem-solving skills to ensure timely and effective resolution.
- Conduct root cause analysis for critical issues, using data analysis tools to establish preventive measures and improve product reliability.
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