Senior Support Engineer

Senior Support Engineer

We are looking for an experienced 3rd Line Support Developer with 8-10+ years of experience with C#, .NET, and backend T-SQL, along with strong database application support experience across SQL Server, Sybase, and PostgreSQL.

As a Senior Support Engineer specializing in SQL within FTSE Engineering, you will lead and oversee day-to-day production support activities for critical systems. You will act as a subject matter authority in diagnosing, solving, and resolving complex technical issues that go beyond first- and second-line support, ensuring the stability and reliability of production systems.

You will collaborate closely with technology teams and business users to understand complex user journeys, workflows, and data interactions involved in the Index business lifecycle — critical for effectively resolving high-level technical support issues. This role partners closely with the FTSE Engineering – 3rd Line Support Manager and works directly with internal and external Index business collaborators, including Full Stack Developers, Product Owners, Business Analysts, and technology teams.

You will directly manage, diagnose, and resolve technical issues within key Index Platforms built on innovative technologies and AWS cloud-native architecture. We're seeking an enthusiastic, hard-working engineer skilled in delivering long-term fixes for database applications across multiple database platforms, with solid experience in 3rd-line support, incident management, and close collaboration with business stakeholders.

Responsibilities

• Lead and oversee day-to-day production support activities for critical systems

• Diagnose, solve, and resolve complex technical issues beyond first/second-line support

• Collaborate with technology teams and business users on Index business lifecycle workflows and data interactions

• Partner with the FTSE Engineering – 3rd Line Support Manager and internal/external business collaborators

• Manage, diagnose, and resolve issues within Index Platforms using AWS cloud-native architecture

• Deliver long-term fixes for multi-database applications and manage incident response

Requirements

• 8-10+ years of experience with C#, .NET, and backend T-SQL

• 8-10+ years of experience supporting database applications across multiple databases (T-SQL, SQL Server, Sybase, PostgreSQL)

• Extensive experience providing 3rd line support — diagnosing, solving, and resolving complex technical issues related to database systems and integrations, ensuring high availability and performance

• Experience with data-intensive applications — handling, analyzing, and optimizing large datasets and complex database structures

• Solid experience debugging complex SQL queries, stored procedures, triggers, scripts, cursors, and views, with a focus on SQL code tuning, consolidating views, and monitoring database performance metrics

• Solid experience in C#.NET application development to support database operations and integrations

• Familiarity with PostgreSQL Aurora, queues, and Elasticsearch

• Good experience with cloud services (AWS or Azure preferred) for database hosting, scaling, and management

• Some exposure to Business/Technical Analysis, QA, Delivery Management, and/or Emerging Technology and Governance

• Strong verbal and written communication skills for collaborating with internal/external stakeholders and translating technical issues for non-technical audiences

• Nice to have

• Background in application support

• We offer/Benefits

• Medical, Dental and Vision Insurance (Subsidized)

• Health Savings Account

• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)

• Short-Term and Long-Term Disability (Company Provided)

• Life and AD&D Insurance (Company Provided)

• Employee Assistance Program

• Unlimited access to LinkedIn learning solutions

• Matched 401(k) Retirement Savings Plan

• Paid Time Off

• Legal Plan and Identity Theft Protection

• Accident Insurance

• Employee Discounts

• Pet Insurance

• Employee Stock Purchase Program

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Engineer the Future with a Career at EPAM

• Applications will be accepted on a rolling basis.

• EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

• Why Choose Us

• As a U.S. Government Federal Contractor, EPAM is committed to affirmative action obligations to expand recruiting for individuals with disabilities and protected veterans. The full text of our Affirmative Action Plan is available for inspection in the People Operations Department. Equal Employment Opportunity and accessibility commitments apply. If you require an accommodation at any stage of the employment process, please contact the People Operations Department. EPAM participates in eVerify. Pay transparency provisions apply.