About this role
Hong Kong, Hong Kong
Key Areas of Responsibilities
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Provide functional support on Calypso and other systems to a broad range of users.
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Maintain documentation on operational procedures and technical environment configuration.
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Manage change requests from development and infrastructure teams and other configuration changes
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Incident escalation and management.
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Configure system monitoring rules and respond to monitoring alerts.
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Implement tactical automation.
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Perform BCP drills and help with IT security and audit review.
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Lead projects related to new system and server deployment.
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Other tasks as directed by the manager.
Requirements
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Degree/Master degree in IT, Computer Science of related fields
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5+ years of experience of relevant system support experience
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Good knowledge of SQL
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Proficiency in Linux server commands and shell scripts
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Good understanding of server and network infrastructure
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Proven problem-solving and analytical skills
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Good communication skills in English and Chinese
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Very strong attention to details
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Able to work under pressure
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Willing to work on morning shifts (from 7am) and take turns to work on weekend (with compensation leave entitlement)