Senior Supervisor, Manufacturing

Senior Supervisor, Manufacturing

La Garita, Costa Rica

(On-site)

Job Description

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life’s beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

Responsibilities

• Lead and manage manufacturing operations across multiple value streams, production cells, and shifts to achieve safety, quality, delivery, inventory, and cost objectives.
• Ensure production schedules are executed efficiently, and customer commitments are met while maintaining operational flexibility and resource optimization.
• Monitor workflow, identify bottlenecks, investigate production delays, and coordinate corrective actions to maximize productivity and throughput.
• Partner with Planning to ensure adequate staffing, resource allocation, and long-term capacity planning to support current and future business needs.
• Maintain appropriate safety stock levels while optimizing production capacity and inventory utilization.
• Troubleshoot manufacturing issues and collaborate with Engineering, Quality, Maintenance, and Supply Chain teams to resolve operational challenges.
• Recommend equipment, tooling, and process improvements to enhance operational efficiency, safety, quality, and business performance.
• Lead and support production transfers, equipment qualifications, process validations, and new product introductions.
• Ensure compliance with GMP, ISO, OSHA, company policies, and all applicable regulatory requirements.
• Monitor product quality performance and work closely with Quality Assurance to investigate and resolve quality issues.
• Review, approve, and support quality system documentation, including Engineering Changes Nonconforming Material Reports (NCMRs), CAPAs, Variances, OALs, and related documents.
• Evaluate rejected material, investigate scrap trends, determine root causes, and implement corrective actions to reduce waste and improve yields.
• Drive continuous improvement initiatives focused on productivity, quality enhancement, cost reduction, and risk mitigation.
• Establish performance metrics and utilize operational data to identify trends and improvement opportunities.
• Lead, coach, develop, and mentor Manufacturing Supervisors, Cell Leaders, and production teams to achieve operational excellence.
• Build a high-performance culture focused on accountability, employee engagement, teamwork, and continuous improvement.
• Develop and implement employee training programs, qualification processes, and skill-development plans.
• Conduct performance evaluations, provide coaching and feedback, and create development plans for employees and emerging leaders.
• Support workforce planning, succession planning, recruiting, onboarding, and retention initiatives.
• Manage employee relations matters in partnership with Human Resources and ensure consistent application of company policies and procedures.
• Foster a positive work environment aligned with company values while promoting open communication and employee recognition.
• Collaborate closely with Planning, Engineering, Maintenance, Quality, Supply Chain, Sales, and Marketing to support business objectives and customer expectations.
• Respond to customer issues and complaints as necessary and support the resolution of quality, delivery, and service-related concerns.
• Work with buyer/planners and suppliers to ensure adequate material supply and proactively address shortages and supply chain risks.
• Manage labor utilization, manufacturing costs, and departmental performance to support company profitability goals.
• Lead cost improvement initiatives and establish programs that improve operational effectiveness and business results.
• Develop, monitor, and report key performance indicators (KPIs) related to safety, quality, delivery, productivity, inventory, and cost.
• Participate in budget development and manage department spending within approved financial targets.
• Promote and maintain a strong culture of safety throughout all manufacturing operations.
• Ensure employees comply with safety procedures, policies, and regulatory requirements.
• Lead investigations of safety incidents, identify root causes, and implement corrective actions to prevent recurrence.
• Drive proactive safety initiatives and continuous improvement efforts that reduce workplace risks.
• Perform other duties, projects, and assignments as directed by management to support organizational goals and operational success.

Qualifications

Knowledge, Skills and Abilities:

• Strong knowledge of manufacturing operations, production planning, capacity management, inventory control, and workforce optimization.
• Thorough understanding of FDA, ISO 13485, GMP, and safety requirements within a regulated manufacturing environment; medical device, pharmaceutical, or aseptic manufacturing experience preferred.
• Proven leadership experience managing supervisors and production teams, with a demonstrated ability to develop talent, build engagement, and drive accountability.
• Strong knowledge of Lean Manufacturing, Six Sigma, Root Cause Analysis, and continuous improvement methodologies, with a track record of cost reduction and productivity improvement.
• Knowledge of equipment qualification, process validation, change control, production transfers, and new product introductions.
• Strong analytical, problem-solving, and decision-making skills with the ability to leverage data to improve operational performance.
• Excellent communication and interpersonal skills with the ability to influence and collaborate across all levels of the organization; bilingual English/Spanish preferred.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and data reporting tools.
• Strong project management and organizational skills with the ability to lead cross-functional initiatives from concept through implementation.
• Demonstrated ability to achieve safety, quality, delivery, and cost objectives while driving operational excellence and a continuous improvement culture.

Experience

• +5 years’ experience managing a manufacturing environment that is both labor and machine intensive including leading a considerable amount of employees

Education

• Engineering degree in Industrial Engineering, Material or related field

• Master’s degree is a plus

• Locations

• Coyol Free Trade Zone, La Garita, Alajuela, CR

• On-site

• Company

• CooperSurgical