Senior Store Professional

Senior Store Professional

Summary

The Senior Store Pro is responsible for delivering accurate, efficient, and courteous service to customers across multiple channels, including in-store, telephone, and dealer shop interactions. This role requires strong technical knowledge of automotive parts, the ability to identify and source the correct parts, and a commitment to customer satisfaction. The position also serves as a key resource for internal team members on product and system knowledge.

Position Performance Measures:

• Customer satisfaction and issue resolution effectiveness
• Accuracy and speed of parts lookup and order processing
• Sales performance and order fulfillment efficiency
• Product knowledge and technical advisory capability
• Adherence to operational, pricing, and inventory processes
• Contribution to team support and store operations including inventory and delivery management
• Compliance with asset protection and loss prevention standards

Responsibilities

The following primary responsibilities are not all inclusive:

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops)
• Accurately identify, source, and process parts orders using catalog and POS systems
• Advise customers on technical product questions and recommend appropriate solutions
• Maintain strong knowledge of products, warranties, sales programs, and company policies
• Execute sales practices including customer engagement, needs assessment, and product demonstration
• Resolve customer issues effectively to ensure satisfaction and retention
• Support store operations including stock orders, reporting discrepancies, and maintaining store presentation
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Assist with Open and Close Procedures in the store as needed
• Support continuous improvement initiatives related to store processes and operational standards
• Ensure compliance with pricing, asset security, and operational procedures
• Participate in training and continuous development activities
• Act as a resource and support for other team members

Qualifications

Required:

• High School Diploma or equivalent
• Strong communication, interpersonal, and organizational skills
• Ability to understand and accurately identify part numbers and product codes
• Customer-focused mindset with ability to work efficiently in a fast-paced environment
• Ability to maintain professionalism and composure under pressure

Preferred:

• ASE Parts Specialist certification

• Experience in automotive parts, retail, or related industry

• Familiarity with POS systems and cataloging tools (e.g., TAMS)

• Knowledge of local service area and customer base

• Ability to operate a manual transmission vehicle

• Leadership

• Demonstrates ownership of customer experience and outcomes

• Acts as a technical resource and mentor to peers

• Maintains professionalism, accountability, and strong work ethic

• Contributes to a collaborative and high-performing team culture

• Shows initiative in skill development and continuous learning

• Organizational Structure

• Reports to: Store Manager / Assistant Store Manager

• Works closely with: Counter Sales Associates, Inventory/Operations staff, and external customers (retail and dealer shops)

• Part of: Retail Store Operations within NAPA

• Retail and warehouse environment with frequent customer interaction

• Standing and walking for extended periods throughout the shift

• Ability to lift and move parts and equipment up to ~60 lbs.

• Frequent bending, stooping, reaching (including use of ladders/stools)

• Use of equipment such as hand trucks, dollies, and hydraulic lifts

• Requires visual accuracy for identifying part numbers and sequences

• Fast-paced environment requiring multitasking and attention to detail