Senior Staff Engineer( Qualtrics Survey Operations Specialist )

Job Description

Must have Skills : Qualtrics

Job Description :

We are looking for an experienced Qualtrics Survey Operations Specialist who can work as a hands-on individual contributor responsible for end-to-end survey configuration and operational activities within the Qualtrics platform.

The ideal candidate should have strong hands-on experience in building complex surveys, configuring survey logic and workflows, managing multilingual survey updates, performing functional and user experience testing, and ensuring surveys are accurate and production-ready prior to launch.

Key Responsibilities

• Build, configure, and maintain surveys within the Qualtrics platform.

• Configure complex survey logic, including branching, display logic, skip logic, validation rules, embedded data, and survey flows.

• Configure and manage Qualtrics workflows, notifications, and automated actions.

• Customize survey layouts, styling, themes, and user experience based on business requirements.

• Perform survey updates, corrections, enhancements, and version management.

• Execute comprehensive functional, UX, workflow, and survey logic testing before deployment.

• Troubleshoot survey configuration, logic, workflow, display, and user experience issues.

• Manage multilingual surveys and translation updates across supported languages.

• Coordinate translation changes and ensure translated content is correctly reflected across survey versions.

• Perform quality checks to ensure survey content, logic, translations, workflows, and configurations are accurate before launch.

• Support survey deployment, launch readiness, and production activities. - Investigate and resolve post-launch survey issues and defects.

• Work closely with business, research, marketing, customer experience, and technology stakeholders to translate requirements into Qualtrics configurations.

• Maintain survey documentation, configuration details, version history, and change records.

• Ensure adherence to survey governance, quality standards, and operational processes.

• Required Skills

• 8~9.5 years of overall professional experience with strong hands-on experience in survey platforms and operations.

• Strong hands-on expertise with Qualtrics.

• Experience building and configuring complex surveys within Qualtrics.

• Strong knowledge of: o Survey Flow o Branch Logic o Display Logic o Skip Logic o Embedded Data o Validation Rules o Workflows and Notifications o Survey Themes and Styling

• Experience managing multilingual surveys and translation updates.

• Strong experience in functional testing, UX testing, and survey logic validation.

• Ability to troubleshoot complex survey configuration and production issues.

• Experience managing survey versions, corrections, and post-launch fixes.

• Strong attention to detail with a focus on survey quality and accuracy.

• Good analytical, problem-solving, and communication skills.

• Ability to work independently as a hands-on individual contributor.

• Good to Have - Qualtrics certifications or advanced platform training. - Experience with Qualtrics XM / Customer Experience / Employee Experience solutions. - Understanding of JavaScript, HTML, or CSS for advanced Qualtrics customization. - Experience with survey integrations, APIs, dashboards, or data exports. - Experience working with global stakeholders and multilingual survey programs.