Senior SRE Lead

About the Role

We are seeking a highly experienced Senior SRE Lead to lead reliability engineering and observability initiatives for critical platforms supporting GM Financial’s ecosystem, with a primary focus on Salesforce and Microsoft Azure environments. This role will establish and scale SRE practices, drive operational excellence, and ensure high availability, performance, and resilience of business-critical applications. The ideal candidate will bring deep expertise in cloud-native architecture, observability frameworks, and enterprise-scale production support, along with strong leadership capabilities in a global delivery model. What You'll Do

• Lead the SRE function for Salesforce and Azure platforms, defining the roadmap and maturity model
• Establish and drive SRE best practices, including SLIs, SLOs, and error budgets
• Build and mentor a high-performing SRE team across onshore and offshore locations
• Collaborate with GM Financial stakeholders, product teams, and engineering leadership
• Platform Reliability (Salesforce & Azure): Ensure high availability, performance, and scalability of Salesforce applications and Azure-hosted services
• Lead major incident management (P1/P2), including triage, stakeholder communication, and resolution
• Drive root cause analysis (RCA) and implement preventive measures
• Manage production stability across integrations between Salesforce and Azure services
• Observability & Monitoring: Design and implement end-to-end observability across Salesforce and Azure ecosystems
• Establish unified monitoring across logs, metrics, and traces
• Implement and optimize tools such as Azure Monitor, Application Insights, Splunk, Datadog, or similar
• Define dashboards, alerting strategies, and actionable insights for proactive issue detection
• Automation & DevOps: Drive automation across incident response, remediation, and operational workflows
• Implement Infrastructure as Code (IaC) practices using tools such as Terraform, ARM templates, or similar
• Enhance CI/CD pipelines for Salesforce and Azure deployments
• Enable self-healing systems and reduce manual intervention
• Cloud & Integration Engineering: Optimize Azure infrastructure for performance, resilience, and cost efficiency
• Support Salesforce platform stability, including integrations, APIs, and middleware components
• Work closely with integration teams to ensure reliable data flows and system interactions
• Governance, Risk & Compliance: Ensure adherence to GM Financial’s security, compliance, and regulatory requirements (including SOX)
• Maintain audit-ready processes, documentation, and operational controls
• Participate in governance forums, audits, and compliance reviews What We're Looking For
• Technical Expertise: Strong experience in SRE, DevOps, or Production Engineering roles
• Hands-on experience with Microsoft Azure (mandatory)
• Experience supporting Salesforce platforms (Sales Cloud, Service Cloud, integrations)
• Expertise in observability tools (Azure Monitor, Application Insights, Splunk, Datadog, etc.)
• Strong scripting/programming skills (Python, PowerShell, or similar)
• Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins)
• Familiarity with Infrastructure as Code (Terraform, ARM, Bicep)
• Operational Excellence: Proven experience in managing high-availability production environments
• Strong understanding of incident management, RCA, and problem management
• Experience defining and managing SLIs, SLOs, and error budgets
• Leadership & Stakeholder Management: Experience leading distributed/global teams
• Strong communication and stakeholder management skills
• Ability to operate in a fast-paced, high-impact environment
• Strong decision-making and problem-solving capabilities