About this role
Job title: Senior Specialist - LTC Others, Metro Manila
About the Role This role ensures accurate and efficient order-to-cash workflows by managing order processing, invoicing, payments, and account reconciliations. It also supports non-voice delivery operations, addresses process discrepancies, and contributes to improving operational standards and customer satisfaction within the team.
What You'll Do
- Manage order processing activities using ERP or order management platforms, ensuring accurate order entry and adherence to organizational policies.
- Coordinate with internal team members in sales, finance, and customer service to resolve issues related to order management, billing, and payment processing.
- Validate and post invoices in financial systems, ensuring accuracy in billing and payment applications.
- Monitor customer accounts using reconciliation tools, verifying order and pricing data, and identifying discrepancies for resolution.
- Prepare and analyze order status, receivables, and cash flow reports using reporting tools to support operational transparency.
- Identify process inefficiencies or inaccuracies, communicate findings to team leadership, and participate in problem-solving within the team.
- Implement company safeguards and follow compliance protocols to protect confidential client information.
- Support daily floor operations in non-voice functions, assisting with troubleshooting and workflow optimization as directed.
What We're Looking For
- Good understanding of end-to-end order-to-cash (OTC) processes and related ERP/financial systems.
- Experience with order management, invoicing, cash application, and account reconciliation processes.
- Strong analytical and reporting skills using MS Excel or similar tools.
- Good communication skills for effective coordination within the team and with relevant stakeholders.
- Solution mindset with the ability to identify, communicate, and participate in resolving process issues.
- Familiarity with company policies and data protection protocols.
Nice to Have
- SAP Order Management Certification, Oracle Order Management Cloud Certification, or equivalent process automation certifications.
Compensation & Benefits
- Industry-benchmarked compensation
- Best-in-class healthcare benefits
- Personal time off
- Maternity and paternity benefits
- Access to skills / higher education programs/resources
- Discounts on products and services via Benefit Box
- Participate in CSR programs and live life with a purpose
- Opportunities to grow and advance your career