Senior Specialist/Analyst, Reporting & Analysis

Senior Specialist/Analyst, Reporting & Analysis - Quezon City, Philippines

Role Responsibilities At Western Union we are looking for Senior Specialist. Upon identifying an incident, you will escalate it to the respective Internal teams, assist in troubleshooting sessions and collect the root cause analysis report. You will also be responsible for team inbox management by acting as first point of contact for all requests and enquiries and providing triage of requests to the team Sr. Analysts and other APN internal teams. Reporting & Analytics Define, build, and deliver daily, weekly, monthly, and quarterly reports. Track and analyze key product metrics and KPIs, ensuring accuracy and consistency. Provide insights into performance trends, risks, and opportunities to stakeholders. Operational Monitoring & Trend Analysis Perform daily monitoring of service health, including outage detection and impact analysis. Analyze past, current, and forecasted trends to identify systemic issues and growth drivers. Proactively identify and recommend processes, product, and operational improvements. Product & Service Performance Support the ongoing optimization of the Direct-to-Bank payout product. Collaborate with cross-functional teams (Product, Engineering, Operations) to improve reliability, scalability, and customer outcomes. Track and escalate operational risks and service degradation appropriately.

Role Requirements Bachelor’s degree in business administration, finance or related discipline. An equivalent combination of education and experience will also be considered. 3+ years of experience in operations, product operations, payments, fintech, or banking Proven experience in reporting, KPI tracking, and performance analysis Strong Excel / Google Sheets skills (formulas, pivots); basic BI/dashboard experience is a plus Experience with daily operational monitoring, trend analysis, and issue identification Ability to analyze service outages and performance trends Strong communication skills with the ability to present insights clearly (English)

Work Shift Western Union values in-person collaboration, problem solving, and ideation whenever possible. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your Philippines specific benefits include:

• Paid Time Offs

• HMO coverage with dependents from day 1 of employment, subject to insurer's review

• Employee Wellness

• Global Recognition and Rewards Programs

• Other Details

• We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

• LI-Hybrid