Senior Specialist Account Operations

INTRO

Purpose & Overall Relevance for the Organisation:

• To deliver outstanding Customer Service to the Strategic wholesale accounts.
• To proactively manage order-books ensuring on time in full deliveries and 100% conversion to ensure customer excellence.
• Taking on projects to improve efficiency of department.

Responsibilities

• Exceed in operational standards including timely and accurate order entry, back order book management, reconcile, tracking, management of delivery processes and query resolution.
• Demonstrate a high level of knowledge of systems and end to end supply chain processes.
• Manage a small team and support the Department Manager to achieve departmental goals.
• Develop strong relationships in order to provide excellent service delivery to account managers and customers.
• Work with customer, sales and internal departments to maximise orderbook conversion for your account(s).
• Attend and contribute to successful orderbook reviews, aligned logistics meetings, delivery action meetings and other business meetings driving issues, highlighting problems and recommending solutions.
• Attend regular customer visits as appropriate to your account base, which will be the forum for reconciliation, orderbook reviews, service issues and service level improvements.
• Provide management reporting and analysis where required.
• Work with operations colleagues to improve supply chain efficiency.
• Work with customers to deliver efficient solutions, minimising costs.
• Challenge working methods and practices when required and provide creative solutions and clarity for adidas and customers.

Key Relationships:

• CS, Sales, Operations, Distribution, Customers, Credit Management, Marketing

Knowledge Skills and Abilities:

• Fluent English language skills (written and oral)
• Fluent Dutch language skills (written and oral)
• Excellent working knowledge of Excel
• Excellent working knowledge of SAP
• Highly customer-oriented and cost-oriented approach
• Process-oriented mindset

Requisite Education and Experience / Minimum Qualifications:

• Education in the field of Operations, supply chain or CS

• Functional 3 years in a CS role with experience in providing customer support to retail accounts

• At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

• – Culture Starts With People, It Starts With You –

• By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:

• Senior Specialist Account Operations

TEAM:

• Sales

Location

Amsterdam

State:

NH

Country/Region:

NL

Contract Type:

Full time

Number:

552046

Date:

Nov 11, 2026