About this role
About the Role Senior Sophis Risque Support Lead to oversee the application support team for the Sophis Risque platform. The role blends technical expertise, leadership, and stakeholder management to ensure stability, availability, and performance for front-office, risk, and operations teams. Primary focus includes driving process improvements, system upgrades, and vendor coordination to optimize the support function. What You'll Do
- Lead, mentor, and manage a team of Sophis Risque application support analysts (L1/L2/L3).
- Assign and prioritize support tickets, incidents, and enhancement requests; drive SLA/KPI adherence and ITIL-compliant processes.
- Oversee incidents, problem, and change management; ensure timely resolution of critical trading/risk issues.
- Manage system upgrades, patches, and environment migrations with minimal disruption.
- Collaborate with development teams and external vendors (Finastra) for enhancements, bug fixes, and escalations.
- Monitor system health, performance metrics, and automated alerts; proactively address risks.
- Liaise with front office, risk management, operations, and IT leadership to communicate business priorities and provide regular updates to senior management.
- Ensure compliance with regulatory and internal audit requirements for risk and trading systems.
- Identify opportunities for automation, efficiency improvements, and risk reduction; standardize procedures and reporting; drive continuous improvement with IT and business teams. What We're Looking For
- Deep understanding of Sophis Risque (front-to-back trade lifecycle, risk, P&L, VaR, Greeks).
- Knowledge across asset classes: Equities, Fixed Income, FX, Commodities, Derivatives.
- Strong grasp of trading, risk management, and portfolio processes in investment banking.
- SQL and database troubleshooting (Oracle, SQL Server).
- Scripting/automation (Python, Shell, PowerShell).
- Experience with Unix/Linux environments and batch processing.
- Knowledge of integration protocols (MQ, FIX, REST APIs) and APIs for third-party systems.
- Familiarity with vendor support processes and version upgrades. Nice to Have
- Murex MX.3
- Calypso
- Summit