About this role
Senior Solutions Technician
About the job Senior Solutions Technician
Minimum Requirements:
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Education: Matric (Grade 12)
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Certifications:
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A+ and N+ Essential
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Additional certifications in PABX, Yeastar, or 3CX Highly advantageous
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Experience:
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5 years in a technical field support or installation technician role
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Hands-on experience with a range of hardware and software products
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Drivers License: Valid driver's license and own reliable vehicle Required
Key Responsibilities
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On-site installation and configuration of various systems and technologies
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Working independently or with a team to deliver high-quality installations
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Client-facing interaction during installation and support processes
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Documentation and reporting of installation timelines and project scope
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Adhering to health & safety and technical compliance standards
Technical Skills & Product Knowledge (Must Have):
Voice & Communication Systems:
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PABX systems
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Yeastar
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3CX
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Certifications in any of the above will be a strong advantage
Surveillance & Access Control:
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CCTV systems
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Biometric systems
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General surveillance technologies
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Hikvision systems Advantageous
Industry Background:
Preference will be given to candidates with experience at companies such as:
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Daisy
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BCX
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Itec
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Or similar ICT solution integrators or telecommunications providers
Installation Portfolio Required:
Applicants must provide evidence of prior installation work, including:
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Photos of completed installations
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Project timelines Duration and scope of each project
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Team details Size of team involved, their roles, and the candidates personal responsibilities
Soft Skills:
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Strong problem-solving and troubleshooting abilities
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Ability to work under pressure and meet deadlines
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Excellent communication and customer service skills
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Detail-oriented and process-driven
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