Senior Solution Designer (Data Warehouse and Speech AI)

Job Description

Apex Systems is a global IT services provider, and our consulting practice has an opening for a Senior Solution Designer (Data Warehouse and Speech AI) with experience across Speech AI, contact centre technology, data warehousing, reporting, and integrations to support a Top Five Bank.

Client: Big 5 Bank

Location: Hybrid; 1- 2 days a week in Toronto

Terms: 6 Month Contract to Hire

Hours: 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm

Job Description

Apex Systems is looking for a Senior Solution Designer to design solutions across Speech AI, contact centre technology, data warehousing, reporting, and integrations. This person will help define how customer interaction data is captured, integrated, modeled, analyzed, and reported across the contact centre environment. The role requires someone who can design solutions, understand the delivery side, and provide technical leadership throughout implementation.

· Design end-to-end solutions across Speech AI, contact centre platforms, data warehousing, reporting, APIs, and integrations.

· Define how voice, chat, and customer interaction data is captured, integrated, modeled, analyzed, and reported.

· Design data warehouse and reporting solutions, including data models, ETL/ELT processes, tables, views, and data integrations.

· Design APIs and integration patterns between contact centre platforms, internal applications, and enterprise data environments.

· Support solutions involving speech analytics, speech-to-text, agent assist, virtual agents, intelligent routing, IVR, and customer interaction workflows.

· Translate business, reporting, and operational requirements into detailed technical solution designs.

· Provide technical leadership and solution guidance throughout implementation, testing, deployment, and stabilization.

· Collaborate with architecture, engineering, data, reporting, product, and business stakeholders.

· Ensure solutions address security, privacy, recording, and data-retention requirements.

Required Skills & Experience

· Experience with Speech AI or Conversational AI, including speech analytics, speech-to-text, agent assist, virtual agents, or intelligent routing.

· Experience designing data warehouse and reporting solutions, including data modeling, ETL/ELT, tables, views, and data integration.

· Experience working with in-house contact centre data warehouse environments and supporting data modeling, ETL, integrations, and reporting.

· Experience designing APIs and integrations between contact centre platforms, internal applications, and data environments.

· Understanding of IVR, voice and chat channels, routing, customer interaction workflows, and contact centre reporting.

· Experience providing technical leadership and solution design through implementation, not only at the high-level architecture stage.

· Understanding of security, privacy, recording, and data-retention requirements.

Nice to Have Skills & Experience

· Contact centre-specific experience.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex

Benefits

• Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.