Senior Software Systems Engineer

Job title: Senior Software Systems Engineer

About the Role The Senior Software Systems Engineer serves as the technical bridge between our customers, the U.S. field organization, and our RTD software engineering teams. This role focuses on understanding how the software platform performs in real-world manufacturing environments and driving improvements to enhance functionality, stability, usability, and customer productivity. This is not purely a software development or coding role and involves significant customer interaction and field validation.

What You'll Do

• Serve as the primary software systems expert supporting Nearfield products at customer sites.
• Troubleshoot software, system integration, and platform issues across complex semiconductor metrology equipment.
• Install, configure, validate, and support software releases, upgrades, hot fixes, and service packs.
• Work closely with RTD software engineering teams to investigate software defects and validate corrective actions.
• Capture customer feedback and translate operational requirements into clear functional improvement requests.
• Validate new software functionality in the field prior to broad customer deployment.
• Support root cause investigations involving software, hardware interfaces, automation, and system performance.
• Partner with Applications, Service Engineering, Program Management, and Product Development to improve overall product performance.
• Develop troubleshooting guides, best known methods, and field documentation that improve global service effectiveness.
• Assist with customer demonstrations, product evaluations, and new product introductions from a software systems perspective.
• Support customer escalations requiring detailed software diagnostics and cross-functional coordination.
• Travel as required to customer locations within the United States and periodically to Nearfield headquarters in the Netherlands.

What We're Looking For

• Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, Software Engineering, Computer Science, Physics, or a related technical discipline.
• 8+ years of experience supporting complex semiconductor capital equipment or similarly sophisticated technical systems.
• Strong understanding of software architecture within hardware-based systems.
• Experience troubleshooting distributed software applications, Windows and/or Linux environments, networking, databases, and system communications.
• Experience supporting software releases, upgrades, patches, and version management.
• Ability to isolate complex software versus hardware interactions during root cause analysis.
• Experience working directly with software development organizations to define requirements and validate fixes.
• Strong understanding of semiconductor manufacturing, metrology equipment, automation, or capital equipment environments is highly preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple technical priorities simultaneously.
• Ability to work independently while coordinating activities across global engineering teams.

Nice to Have

• Strong understanding of semiconductor manufacturing, metrology equipment, automation, or capital equipment environments is highly preferred.

Compensation & Benefits

• Not disclosed at this time.