About this role
Travelers is seeking a Senior Software Engineer to work on Guidewire BillingCenter as part of our technology team. This role is based in Hartford, CT, with additional locations in Atlanta, GA and Saint Paul, MN, and uses a hybrid work arrangement. The engineer will drive advanced end-to-end engineering tasks within Guidewire BillingCenter and related integrations, including design, development, configuration, testing, debugging, documentation, health monitoring, and implementation of solutions. The position requires strong integration development experience, technical leadership, and the ability to collaborate with business and technical partners to define requirements and deliver reliable, modern billing solutions. The role supports a large transformation program migrating from a mainframe-based billing platform to Guidewire BillingCenter and involves working across multiple teams in a fast-paced environment.
Responsibilities
- Perform complex analysis, design, configuration, and development within Guidewire BillingCenter for high-visibility initiatives.
- Configure, troubleshoot, and support multiple BillingCenter functional areas.
- Lead design and implementation of solutions for moderately complex billing and payments problems aligned with business goals.
- Serve as a Technical Lead on key initiatives, delivering work independently and by guiding other team members.
- Contribute to a large transformation program migrating from in-house mainframe billing to Guidewire BillingCenter.
- Lead investigation and resolution of critical defects and incidents in BillingCenter and related integrations, clarifying requirements with business and technical teams.
- Act as a technology advocate, identifying opportunities to leverage Guidewire capabilities, cloud technologies, and AI to improve billing processes.
- Provide technical guidance and mentoring on Guidewire BillingCenter and modern engineering practices, fostering an Agile team environment.
- Apply knowledge of Guidewire events, batch processing, integration patterns, and current industry and cloud trends to design effective solutions.
- Continuously expand knowledge of Guidewire, AWS, and Agile delivery practices.
- Perform other duties as assigned.
Requirements
- 5+ years of hands-on software development experience.
- 5+ years of experience with Guidewire BillingCenter, including configuration and integrations.
- Deep expertise in Guidewire BillingCenter configuration, integrations, and extensions, with hands-on experience developing and supporting related integrations.
- Experience with commission calculation configuration and troubleshooting, invoice logic and document mapping, and payment management.
- Strong knowledge of Guidewire events and batch processing.
- Experience acting as a Technical Lead on complex initiatives, ideally in billing, payments, or policy administration.
- Experience working in Agile environments (Scrum/Kanban) and using modern DevOps practices (CI/CD, automated testing).
- Experience with AWS or another major cloud provider, including designing, deploying, or supporting cloud-hosted applications and integrations.
- Experience with Java and/or GOSU for Guidewire development.
- Exposure to or experience with AI/ML capabilities and their application to billing or financial operations.
- Understanding of mainframe-based systems and modernization or migration to Guidewire.
- Advanced delivery skills, including determining software design strategy, using automated tests and feedback loops to ensure quality, and monitoring BillingCenter health across systems.
- Strong problem-solving abilities, including using data and proof-of-concept work to solve complex challenges and iterating based on results.
- Excellent communication skills, with the ability to translate technical concepts for business partners, document initiatives clearly, and collaborate across multiple teams.
- Advanced leadership skills, including ownership, mentoring, and aligning teams around common goals during large transformation efforts.
- Education: Bachelor’s degree in computer science, a related STEM field, or equivalent experience, plus 6 additional years of software engineering experience.