Senior Software Engineer (Frontend/Full Stack)

A Senior Software Engineer (Frontend/Full Stack) role at Microsoft, based in Pune, India, as a Full-Time employee within the Customer Experience and Success (CE&S) organization. The Global Customer Success (GCS) function focuses on enabling customer success on the Microsoft Cloud by delivering AI-powered capabilities and human expertise to accelerate business value, drive operational excellence, and foster long-term loyalty. You will help design and build AI- and agentic-focused solutions that enhance applications, streamline business processes, and deliver real value for customers. You will work on technical engagements across design, build, and operations, removing blockers and accelerating adoption of Microsoft AI solutions built on Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub, and data platforms. You will leverage existing repeatable IP and execution engines to ensure delivery excellence, adoption, and successful deployment for customers. You will collaborate with customer developers and engineers to turn innovation into real-world outcomes, stay current with AI trends, and contribute to internal and external technical communities. This role offers rapid opportunities to accelerate technical skills, build consultative and communication capabilities, and gain hands-on experience developing AI-driven and agentic systems within customer environments while delivering with excellence and consistency.

Responsibilities

• Engage with customer developers and engineers to understand their application, data, and AI priorities, and build secure AI and agentic solutions that drive business value and customer satisfaction.
• Work on architecture design, proofs of concept (POCs), and minimum viable products (MVPs) to accelerate adoption of Copilot, Copilot Studio, Foundry, Fabric, Azure AI, App Services, GitHub, and data platforms.
• Leverage AI to automate and deliver repeatable processes that help customers achieve faster outcomes and deliver repeatable IP aligned with AI and agentic solutions.
• Participate in relevant communities to share expertise, contribute to IP creation, prioritize IP reuse, and learn from others to accelerate customers’ AI transformation journeys.
• Act as the Voice of the Customer by sharing insights and feedback with account teams to identify opportunities and remove adoption blockers.
• Maintain deep technical expertise and stay current with AI trends and technologies such as Copilot, Copilot Studio, Foundry, Fabric, Azure AI, GitHub, and security solutions, while contributing to internal and external technical communities.
• Actively participate in onboarding, technical training, and ongoing skill development programs.
• Incorporate coaching feedback to improve technical accuracy, efficiency, and customer interaction quality.
• Demonstrate a growth mindset by continuously aligning skills to current and future customer needs.

Requirements

• A Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, or equivalent experience.

• Strong written and verbal communication skills.

• Ability to follow structured processes and work effectively in a defined support environment.

• Willingness to work in an in-office setting.

• Support a positive, inclusive, and customer-focused team culture.

• Proficiency in written, reading, and conversational English, as business operations and customer communications are conducted in English.

• Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, and 1+ years of experience in AI/cloud technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, or consulting; or a Master’s Degree in a related field; or equivalent experience.

• Technical certification in cloud platforms (e.g., Azure, AWS, Google) or security certifications.

• Hands-on experience in AI technologies.

• Security

• The role requires the ability to meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check, which must be completed upon hire/transfer and every two years thereafter.