About this role
About the Role
Join an engineering team building AI software for hospitality operations. You will own full-stack components of systems that understand guest requests, retrieve relevant information, and carry out workflows, helping make automated support reliable and useful.
What You'll Do
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Build response generation pipelines that classify requests, assemble context, choose tools, and determine when to respond or escalate.
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Develop retrieval systems that ground responses in accurate, current information from real-world customer data.
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Create orchestration layers for multi-step workflows, including robust handling of third-party API failures.
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Build evaluation frameworks using real conversations to measure quality and catch regressions before release.
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Implement observability and tracing that help support teams understand system behavior.
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Develop controls and interfaces that let non-technical teams adjust agent behavior.
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Extend capabilities to voice conversations, including real-time transcription and tool use.
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Improve speed and cost through model selection, caching, and prompt optimization, while contributing to infrastructure, data pipelines, integrations, and APIs.
What We're Looking For
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At least 3 years of experience building and shipping production systems that real users depend on.
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Production experience with AI or machine learning systems, including retrieval pipelines, prompt engineering, or model orchestration.
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Experience building and evaluating retrieval systems, such as knowledge bases, ranking, context validation, or semantic search.
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Background designing multi-step workflows, tool orchestration, or function-calling systems, and integrating third-party APIs with production failure handling.
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Proficiency in a backend language such as Python, Go, Rust, or Java, with experience across multiple areas of the stack.
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Experience with evaluation methods and observability or debugging for complex systems; real-time applications, voice systems, user-facing controls, or cost and latency optimization are also relevant.
Compensation & Benefits
Base salary is $130,000 to $220,000 annually, with equity of 0.20% to 1.20%, health insurance, and a 401(k) match. Visa sponsorship is not available.
Location
On-site in San Francisco, California, United States.