About this role
We are seeking an experienced Senior Social Media Account Manager to manage client relationships, social media strategy, content coordination, campaigns, reporting, and account growth.
Requirements
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Manage assigned client accounts and maintain strong client relationships.
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Develop social media strategies and content calendars.
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Coordinate content creation and ensure deliverables meet client requirements.
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Manage and monitor social media campaigns, including Meta advertising where required.
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Prepare performance reports and provide actionable recommendations.
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Track projects, deadlines, and client deliverables.
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Identify opportunities for account growth, upselling, and client retention.
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Proactively communicate challenges, risks, and project updates.
Requirements
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Bachelor’s degree in Marketing, Communications, Business, Public Relations, or related field.
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3+ years’ experience in account management, social media, digital marketing, or agency/client services.
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Experience managing multiple client accounts.
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Strong client-facing and written communication skills.
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Knowledge of social media strategy and Meta Business Suite.
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Basic Canva and campaign reporting skills.
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Strong writing/copywriting skills.
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CRM, Google Analytics, SEO, or sales funnel knowledge is an advantage.