Senior Site Specialist

Senior Site Specialist

Location

Taipei

Reference: JR158811

About the role

Senior Site Specialist (SSUA)- Taiwan- ICON Taipei office hybrid

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

As a Senior Site Specialist at ICON, you will serve as a key operational point of contact for investigator sites, supporting site start-up, maintenance, and close-out activities. You will take ownership of complex site tasks and help drive a positive, efficient site experience.

What You Will Do: Your experience in site management and operations will be key in delivering high-quality outcomes and mentoring colleagues.

Key responsibilities include:

• Managing advanced site-level activities, including essential document collection, review, and maintenance for assigned sites or studies.
• Acting as a primary liaison for site staff on operational questions, documentation requirements, and study processes.
• Ensuring accurate and timely updates of site status and information in clinical trial management systems and trackers.
• Supporting coordination of site visits, meetings, and communications in collaboration with CRAs and project teams.
• Identifying opportunities to streamline site workflows and contributing to process improvement initiatives.
• Providing guidance and mentorship to junior site support team members on best practices and procedures.

Your Profile: You will have a strong foundation in site management and operations, with the experience to work independently and guide others.

Required qualifications and experience:

• Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent experience in clinical research.
• Strong experience in site support, clinical administration, or similar roles within CRO, pharma, or healthcare.
• Good understanding of clinical trial processes, GCP, and site documentation requirements.
• Excellent organisational skills and attention to detail, with the ability to manage multiple sites and competing priorities.
• Strong communication and interpersonal skills, with a customer-focused approach to site support.
• Ability to work independently and collaboratively, with experience supporting or mentoring junior colleagues.

What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply

Location

Taipei

Reference: JR158811

Categories Study Start Up

Business Area ICON Full Service & Corporate Support

Remote Working Remote or Office

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